At EZ1, we are always attempting to better your experience of using our service. For this purpose, we keep taking feedback from our clients about their knowledge regarding the packers and movers we recommend via a thorough questionnaire.
One of our clients, Priya Avirineni, shares her entire experience of moving and how EZ1 helped her and her suggestions on how it could be improved.
Q. Can you tell us something about what your relocation plans were? Which city were you planning to move to? What was the period you had? What all were you planning to move to?
I planned to shift my home to Bangalore from Hyderabad in Feb last week. I started searching for the packers and movers in Hyderabad on the website 2 to 3 weeks before the move was planned.
Q. How did you go about looking for suitable packers and movers? Did you consult anybody? How did you chance upon EZ1.in?
On the very first day of my search, I found some reviews (positive) about EZ1.in on some help & search website, and then I quickly jumped into your site.
Q. How was our platform to use? Did you find it difficult or easy?
EZ1.in has the best UI to say. It is simple, useful and informative. I have logged in all my details and details about my move in the site. And the very next minute I have submitted my info, I got a call from Anand. He was helping me in every possible way and saying EZ1 team made things simpler for relocating.
Q. Did you find the quality of quotes you received to be fair?
Within a day, I have received three quotes which seem to be somewhat fair. I choose one of them, and I got a call from that packers and movers asking for the details of the move.
Q. What features/attributes of EZ1 did you find most useful or helpful?
The best thing which I like about the site is selecting the articles to be moved. The list seems enormous, but it was the best because every small thing was listed in there and there was no pain of remembering things.
Q. How can we improve the EZ1? What are your ideas and suggestions?
My suggestion is it would be great if the site provides an option to pay the relocating bills online.
Q. Did you finally end up choosing EZ1?
Yes, I did.
Q. Were you satisfied with the service quality of the packers and movers?
Coming to the packers and movers, I was satisfied with them too. The packing and unpacking were good. I was not informed about the movement of the truck, which would be better if it was improved.
Q. Did you receive all your goods safely?
Nothing was damaged or missed; everything was safe. The packing of small things in the Almirah was done a bit carelessly. I had to be back of them for that, but that was alright since nothing was damaged. The furniture and Kitchen articles were taken utmost care which was appreciable. Overall the service was excellent.
Q. If you were to review EZ1 what score would you give it out of 10 in terms of usability?
Answer to this question, I would give a ten on 10 to EZ1.
Q. Would you recommend the EZ1 platform to a friend?
I would refer EZ1 to my friends who plan to relocate.
Overall, Priya was delighted with her experience at EZ1. Her suggestion that the payment option should also be included online is something we are already working on.
We are also working on an online tracker, which gives you the exact location and route of your truck. This, we believe, should help overcome the problem Priya faced regarding tracking the movements of her vehicle.